Returns are very rare at Viro but we promise to deal with them quickly when required.

I’ve ordered the wrong item/I don’t want the item any more

If you’ve ordered the wrong item, it can be returned for a full refund. The item must be packaged in its original packaging and it must arrive back in saleable condition. Please be aware that return carriage is the responsibility of the buyer. If you do not have an account with a courier then Parcel2Go is a good option. Alternatively, we can arrange a collection and the cost will be deducted from the refund amount. If this option is better for you, please get in touch for a quote. Please be aware that returns are not accepted on bespoke/custom or printed/branded products.

Our return address is:

Returns Department 
Viro Display Limited 
Unit 3 Emma Court
Dewsbury Road 
Stoke-on-Trent 
Staffordshire 
ST4 2TE

If you need any more information regarding returns to Viro please get in touch.